Inside Sales Representative - Careers - ZT | Zippertubing Co.
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Zippertubing has been building quality products and solutions since 1957 Building Quality Products & Solutions Since 1957

Inside Sales Representative

Full-Time

Chandler, AZ

Job Description

Celebrating our 60th year and looking for an effervescent Inside Sales Representative to join our sales team!

The Zippertubing Co., is a manufacturing company located in Chandler, Arizona near I10 & Chandler Blvd.

Our company goal is to supersede the customer's expectations and offer each customer a solution. The Inside Sales Representative is relied upon to provide each customer with the highest level of service possible. The Inside Sales Representative is the first point of contact and works closely with the technical sales team/engineering team to guarantee a seamless flow between our customers, sales and engineering departments.

Required experience:

  • Recent Sales/Order Processing: 2 years

Additional Requirements:

  • 2 years of recent sales service including order processing experience.
  • Extremely comfortable talking on the phone with customers.
  • Ability to work in a Windows environment and familiar with Microsoft Dynamics software or similar CRM program.
  • Good math, grammar and writing skills needed to communicate price quotes and corresponding with customers using telephone, email and fax.
  • A positive attitude, willingness to learn products, procedures and customer specific requirements.
  • Bilingual a plus but not required.

Specific Responsibilities:

  • Answering customer phone calls and emails while remaining helpful and positive at all times. Acts with diplomacy and exhibits behavior consistent with The Zippertubing Co. philosophy.
  • Setting up new accounts and collecting accurate and detailed customer information.
  • Maintain accurate records of interactions with the customers in an orderly manner utilizing Microsoft Dynamics CRM.
  • Review and process all quotes and orders for completeness and accuracy prior to build and invoicing and Process customer credit card payments.
  • Follow up on customer purchase order errors/issues.
  • Work with Finance to provide necessary documents from customer to qualify the customer for Net terms.
  • Outbound and inbound customer management. Correspond with customers via email, phone, fax, or face to face in a timely manner. Ensure solution complies with customer specification.
  • Manage orders that are ‘on hold’ for PO revisions, payment, etc.
  • Manage cancellations or changes in sales order and communicate the changes with the related departments within a timely manner.
  • Draft the necessary documents, letter or statements, as required by the customer.
  • Manage RMA (Return material authorization) processing and tracking.
  • CRM Queue Management- Delegate and assign emails in the queue as they come in to the appropriate sales team member.
  • All additional functions related to position as determined by their manager.

Environment:

  • Open multi-occupied office and lobby area, can be noisy at times.
  • Somewhat sedentary position with occasional lifting, bending, climbing stairs while delivering reports, office supplies and more.
  • Daily use of office equipment; copiers, computers, printers, fax machines, standard phones and occasional use of paper cutters, shredders etc...

Benefits:

  • Cigna medical and dental
  • VSP vision
  • Lincoln Life/AD&D/STD/LTD
  • AFLAC
  • 401K after 12months
  • 48 hours PTO and 10-days’ vacation at 1st year.
  • 7 holidays observed annually

Job Type: Full-time

Required education:

  • Associate


The Zippertubing Co. is an Equal Opportunity Employer
Please email your resume to: jobs@zippertubing.com

Apply Today

Zippertubing is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Zippertubing is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Zippertubing are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zippertubing will not tolerate discrimination or harassment based on any of these characteristics. Zippertubing encourages applicants of all ages.

To apply for a postion at Zippertubing, please email your resume to jobs@zippertubing.com

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